IScala Support Consultant

Key Responsibilities

Functional Responsibilities

• Support and manage iScala Finance modules including:
• General Ledger (GL)
• Accounts Payable (AP)
• Accounts Receivable (AR)
• Fixed Assets
• Cash & Bank Management
• Financial Reporting
• Gather and analyze business requirements from finance stakeholders.
• Configure and support finance-related workflows and business processes.
• Support month-end and year-end financial closing activities.
• Work on issue resolution, process improvements, and system enhancements.

Technical Responsibilities

• Perform techno-functional analysis and troubleshooting.
• Support interfaces, integrations, and data validations.
• Work on:
• SQL queries
• Stored procedures
• Data extraction and reporting
• Batch jobs and reconciliation activities
• Coordinate with technical teams for customizations and enhancements.
• Support ERP data migration and validation activities.

Functional Skills

• Strong understanding of finance and accounting processes
• ERP finance process expertise
• Financial reporting and reconciliation knowledge
• Understanding of procurement-to-pay and order-to-cash cycles

Technical Skills

• iScala ERP support and customization
• SQL and database knowledge
• Reporting tools and data analysis
• Integration support and troubleshooting
• ERP data migration and validation

• Experience in managed services / AMS support environment
• Experience working with global customers
• Exposure to ERP integrations and automation initiatives
• Understanding of ITIL/support processes

Soft Skills

• Strong communication and stakeholder management
• Analytical and problem-solving mindset
• Ability to work independently in global delivery environments
• Ownership and proactive support attitude

Roles & Expectations

• Provide L2/L3 techno-functional support for iScala Finance operations.
• Coordinate with business users for issue analysis and resolution.
• Participate in enhancement, automation, and optimization initiatives.
• Ensure timely resolution of incidents and service requests.
• Support ongoing system stabilization and operational excellence initiatives.
• Work in rotational shift on IST morning (6am to 3pm) and afternoon (3am to 12am).