Posted: 2 weeks ago
13-17 years
All India
Management/ Strategic Consulting
work from office
Full Time
Closes 25 Dec 2026
Posted: 2 weeks ago
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Job Description
- SOC Operator/Specialist (Gurugram)
- Company: Jaguar Security Services
- Job Location: India
- Employment Type: Full-time
- Experience Required: 13+ years
- Key Responsibilities
- A. CCTV Surveillance and Monitoring
- Monitor CCTV cameras and surveillance systems to identify suspicious activities, security breaches, and unauthorized access.
- Maintain continuous vigilance over designated sites and critical areas.
- Immediately report unusual activities, safety hazards, and security violations to the concerned supervisor.
- Review recorded footage whenever required for incident investigation and verification.
- Must have working knowledge of Genetec Security Center software for and centralized security monitoring.
- Monitor live camera feeds and access recorded video footage through the Genetec platform as required.
- Operate available video management and access control features in accordance with authorized access permissions.
- Identify suspicious activities, security breaches, and unusual movements through live and recorded surveillance.
- Retrieve, review, and preserve relevant CCTV footage for incident investigation, subject to authorization and company procedures.
- B. Incident Management and Escalation
- Receive, record, and escalate security incidents, emergencies, alarms, and client complaints.
- Coordinate with site security officers, field officers, QRT teams, and emergency response teams.
- Follow the established escalation matrix and ensure timely communication during critical incidents.
- Maintain an accurate incident log, including the date, time, location, nature of the incident, and action taken.
- C. Communication and Coordination
- Maintain effective communication with site supervisors, security guards, operations teams, and management.
- Monitor radio communication, telephone calls, and other designated communication channels.
- Provide immediate updates to the concerned stakeholders during emergencies.
- Ensure proper shift handover and communicate all pending issues to the incoming operator.
- D. System and Control Room Management
- Ensure the proper functioning of CCTV systems, access control systems, alarm systems, and communication equipment.
- Report technical faults, camera failures, connectivity issues, and system downtime to the IT or technical team.
- Maintain the confidentiality and security of surveillance footage, passwords, and operational information.
- Ensure that no unauthorized person accesses the SOC control room or monitoring systems.
- E. Reporting and Documentation
- Prepare daily monitoring reports, incident reports, alarm reports, and shift handover reports.
- Maintain records of incidents, emergency calls, system failures, and escalation actions.
- Ensure that all reports are accurate, complete, and submitted within the prescribed timelines.
- Preserve incident-related footage and records in accordance with company policy and authorized instructions.
- F. Emergency Response and Compliance
- Follow established Standard Operating Procedures (SOPs) during emergencies, security breaches, fire incidents, and other critical situations.
- Support emergency response coordination and provide accurate information to the response team.
- Comply with company policies, client requirements, confidentiality standards, and security protocols.
- Perform any other security monitoring duties assigned by the reporting manager.
- 3. Qualifications and Experience
- Minimum qualification: 10+2; graduation will be an advantage.
- 13 years of experience in CCTV monitoring, security operations, control room operations, or a similar role is preferred.
- Experience in security services, facility management, or command and control centre operations will be an advantage.
- Basic computer knowledge and proficiency in MS Office or reporting systems are desirable.
- Ability to work in rotational shifts, including night shifts, weekends, and holidays.
- 4. Required Skills and Competencies
- Robust observation and alertness.
- Good verbal and written communication skills.
- Basic computer and CCTV monitoring skills.
- Ability to respond calmly during emergencies.
- Quick decision-making and problem-solving abilities.
- Attention to detail and accurate documentation.
- Ability to follow escalation procedures and work in a team.
- High level of integrity, discipline, and confidentiality.
- 5. Key Performance Indicators (KPIs)
- Timely detection and escalation of security incidents.
- Accuracy and completeness of incident reports and monitoring logs.
- Compliance with SOC monitoring protocols and SOPs.
- Timely reporting of system failures and technical issues.
- Quality of shift handovers and communication with site teams.
- Adherence to attendance, punctuality, and shift discipline.
- Confidentiality and proper handling of surveillance footage and security information. .
Skills
ObservationSecurity OperationsCommunication SkillsCCTV MonitoringIntegrityControl Room OperationsProblemsolvingAttention To DetailIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Jaguar Security Services Pvt Ltd is a leader in providing the highest quality of Security Services since 1990. An ISO 9001:2015 certified Company, Jaguar is headquartered at Noida in the National Capital Region, with regional offices in Gurgaon, Kolkata, Bangalore and Mumbai. With security operations spread over 16 states in India, we provide cutting edge and innovative security solutions in close partnership with our clients.
In keeping with our motto 'a step ahead' we have established strategic partnerships with Max Protection of Israel and MSA of USA. This has enabled us to bring in global best practices and expertise in the field of security to India, which when combined with our local capability and skillsets, helps us offer formidable and unmatched security solutions to our clients.
Jaguar seeks to provide highly trained security personnel with exemplary standards of professionalism in execution of their duties. Our single-minded focus on excellence and commitment to our partners has helped us build a strong list of successful clients through the years.
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