Operations Manager Sales & Customer Operations

• Operations Manager Sales & Customer Operations
• Company: jeena sikho lifecare limited
• Job Location: Chandigarh, India
• Employment Type: Full-time
• Experience Required: 10+ years
• Salary: 10,20,000 per year
• Operations Manager
• Company : Jeena Sikho Lifecare Limited (HiiMS)
• Designation : Operations Manager Sales & Customer Operations
• Experience : 10+ Years
• Salary : Up to 85,000 per month
• Industry Preference: Healthcare / BPO / Insurance / Sales Operations
• Healthcare experience : Preferred, not mandatory
• Role Overview

We are looking for an experienced and result-oriented Operations Manager to manage high-volume operational and sales-driven teams. The ideal candidate should have strong experience in BPO operations, insurance , telesales, sales operations, or healthcare, with proven expertise in managing teams, processes, productivity, conversions, and customer experience.

• Key Responsibilities
• Manage day-to-day operations of sales/customer-facing teams and ensure achievement of business targets.
• Lead and manage large teams through Team Leaders / Supervisors.
• -Drive sales conversions, productivity, quality, customer experience and operational efficiency.
• Monitor KPIs such as lead response, conversion rate, productivity, attendance, quality scores and revenue achievement.
• Conduct regular performance reviews and implement corrective action for underperforming teams.
• Develop and implement SOPs, workflows, escalation matrices and performance-control mechanisms.
• Coordinate with Sales, Marketing, HR, Training, Quality and other departments for smooth operations.
• Ensure proper handling and closure of customer/patient queries and escalations.
• Analyse MIS and operational data to identify gaps and improve team performance.
• Drive training, coaching and development of Team Leaders and team members.
• Ensure process discipline, compliance and adherence to company policies.
• Work towards improving revenue, conversions and customer/patient satisfaction.
• Candidate Profile
• 10+ years of overall experience, preferably with significant experience in operations/team management.
• Strong background in BPO, Insurance, Telesales, Sales Operations or Healthcare Operations.
• Experience managing target-driven and high-volume teams.
• Strong understanding of sales funnels, conversion management and performance metrics.
• Excellent people management and leadership skills.
• Strong analytical skills with good command over MIS, Excel and reporting.
• Ability to handle pressure, escalations and multiple operational priorities.
• Healthcare industry experience will be an added advantage.
• Preferred Candidate

Candidates currently working as Operations Manager, Senior Operations Manager, Sales Operations Manager, BPO Operations Manager, Contact Centre Manager or Customer Operations Manager would be relevant.

CTC/Salary:

Up to 85,000 per month, depending on experience and current compensation. .