IT Operations Engineer - Production Support

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 1 month ago
4-6 years
Pune, Maharashtra
work from office

Posted: 1 month ago
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Applicants: 85+
Job Description
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Job Description

Description
  • 4+ years of experience in Production Support, Platform Operations, or Application Operations roles
  • Strong experience handling production incidents, SLAs, and operational escalations
  • Good hands-on experience with SQL (data validation, querying, analysis)
  • Strong Linux fundamentals (logs, processes, basic shell commands)
  • Exposure to monitoring and alerting tools such as Datadog or similar systems
  • Familiarity with cloud-based environments (preferably AWS)
  • Ability to work effectively in cross-functional teams and client-facing environments
  • Strong problem-solving, analytical, and communication skills
  • Candidates are expected to be familiar with the following tools and concepts; deep hands-on expertise is not mandatory :

    Looking to get Placed? Try our Placement Guarantee Plan

  • Airflow understanding DAGs, scheduling, and failure scenarios
  • ETL / PySpark conceptual understanding of data pipelines (not big data engineering)
  • Kubernetes / Containers operational awareness (pods, logs, restarts)
  • Python / Shell scripting basic scripting for checks and small automations Cloud infrastructure (AWS) operational usage and troubleshooting
(ref:hirist.tech)

Skills

PythonKubernetesLinuxShell ScriptingCloudSql

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About Company

Jero is a platform designed to enhance customer experience by making every expert in a company readily accessible. It empowers businesses to scale their customer support by providing a seamless interface that connects customers with the right experts within the organization, eliminating the need for traditional support tickets or lengthy call queues.

Important dates & deadlines?

Application Deadline

08 Jul 26, 06:06 PM IST

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IT Operations Engineer - Production Support

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