Technical Delivery Manager

Role Purpose

Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities.

The Technical Delivery Manager will lead the delivery of automation, low-code, and AIenabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value.

Key Responsibilities

1. Delivery Ownership & Execution

• Own end-to-end delivery lifecycle from discovery through to BAU

• Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies

• Maintain clear oversight of status, risks, dependencies, and delivery outcomes

• Ensure solutions are delivered on time, to scope, and to agreed quality standards

2. Demand & Prioritisation

• Partner with stakeholders to shape demand aligned to value, feasibility, and complexity

• Support governance processes including Front Door and SteerCo prioritisation

• Ensure only appropriate, high-value initiatives progress into delivery

3. Stakeholder Management

• Act as the primary interface between Business, TBS, and Delivery teams

• Provide clear, concise, executive-ready updates

• Build strong relationships through consistent, outcome-focused delivery

4. Team Leadership & Delivery Performance

• Lead a technical function within TBS Hub

• Support the cross-functional team (Developers, BAs, SMEs)

• Drive a high-performance, delivery-focused culture

• Ensure alignment across roles to reduce rework and improve flow

• Act as a Final Reviewer and escalation point for design and delivery issues

5. Governance, Risk & Control

• Ensure adherence to TBS governance, standards, and controls

• Identify and proactively manage risks, dependencies, and issues

• Ensure all solutions meet security, regulatory, and operational standards

6. Value Realisation & Reporting

• Ensure all solutions have defined, tracked, and realised benefits

• Provide consistent delivery and value reporting to SteerCo

• Use data-driven insights to drive continuous improvement

7. Continuous Improvement & Innovation

• Drive improvements in delivery speed, quality, and consistency

• Promote adoption of new automation, AI, and low-code capabilities • Support scaling of the TBS toolkit

Key Performance Indicators (KPIs) Delivery Performance

• ≥ 80% of initiatives delivered on time and to agreed scope

• ≤ 10% of deployments with high-severity post go-live defects

• ≥ 95% solution success rate / availability in BAU

Governance & Control

• 100% adherence to TBS delivery lifecycle and governance

• 100% compliance with security, regulatory, and documentation standards

• All key risks, issues, and dependencies tracked and reported regularly

Value & Benefits Realisation

• ≥ 90% of solutions with defined and tracked benefits

• Demonstrable delivery of ROI and business outcomes

• Aligned to benefits such as cost savings, capacity release, and risk reduction

Stakeholder Satisfaction

• ≥ 85% stakeholder satisfaction score

• Minimal escalations linked to delivery performance

• Consistently high-quality, executive-ready reporting

Demand & Throughput

• ≥ 90% delivery aligned to prioritised SteerCo pipeline

• No unmanaged or shadow delivery outside governance

• Continuous improvement in cycle time and throughput

Team Performance

High-performing team evidenced by:

• Consistent delivery against commitments

• Low rework and defect rates

• Strong collaboration across Developers, BAs, and stakeholders

Continuous Improvement & Innovation

• Measurable improvements in:

• Delivery efficiency

• Reusability of solutions

• Adoption of automation and AI capabilities

• Active contribution to evolving the TBS operating model

Skills & Experience Essential

• Proven experience delivering technology or automation solutions end-to-end

• Strong understanding of delivery governance, risk, and control frameworks

• Ability to manage multiple stakeholders across business and technical teams

• Strong communication and executive reporting capability

• Experience driving process optimisation and automation initiatives

• Experience with Power Platform, RPA, or AI-enabled automation

• Exposure to AWS or cloud-based delivery environments

• Experience in benefits tracking and ROI frameworks

• Understanding of development and low-code enablement

Key Behaviours

• Outcome-focused with strong commercial awareness

• Confident in prioritisation and decision-making

• Strong accountability for live services, not just delivery milestones

• Collaborative, pragmatic, and delivery-driven mindset