Cluster Head

Job Summary

We are looking for a result-oriented Cluster Head to oversee multiple retail stores and drive sales growth, profitability, operational efficiency, customer satisfaction, inventory control, and people development. The role is responsible for achieving business targets across stores and categories while ensuring effective cost management, shrinkage control, and leadership development.

Key Responsibilities

1. Sales & Business Performance

• Drive store-wise and category-wise sales achievement against budgeted targets.
• Monitor Like-for-Like (LFL) growth and implement corrective actions to improve performance.
• Review sales reports and identify opportunities for business growth.

2. Profitability & Cost Management

• Achieve budgeted Margin % and Retail Gross Margin (RGM) targets.
• Monitor EBITDA and control operational costs as per budget.
• Implement measures to improve profitability and operational efficiency.

3. Stock & Inventory Management

• Maintain stock cover targets: SPM 14 days; Fashion & Home – 8 days.
• Monitor stock turnover, product availability, and replenishment.
• Control excess inventory, slow-moving stock, and inventory losses.

4. Customer Experience

• Improve customer satisfaction and monitor Google Reviews and NPS.
• Maintain a Google rating of 4.0 or above and improve review counts.
• Ensure consistent customer service standards across stores.

5. Shrinkage Control

• Maintain shrinkage below 0.5%.
• Monitor dump, shrinkage, damages, and physical inventory (PI) adherence.
• Conduct regular reviews and implement preventive measures to minimize losses.

6. People Development & Attrition

• Lead and develop Store Managers and store teams.
• Identify and groom employees for higher responsibilities.
• Build a talent pipeline targeting 1 Store Manager, 2 Floor Managers, 4 Department Managers, and 10 Team Leaders.
• Improve employee productivity, retention, and succession planning.

7. Store Operations & Compliance

• Ensure adherence to company SOPs, operational standards, and policies.
• Conduct regular store visits and performance reviews.
• Coordinate with support teams to resolve operational issues and achieve business objectives.

Required Skills & Competencies

• Strong knowledge of multi-store retail operations and business management.
• Proven ability to achieve sales, margin, and profitability targets.
• Understanding of EBITDA, cost control, stock turnover, and shrinkage management.
• Strong leadership, team development, and succession-planning skills.
• Analytical, decision-making, and problem-solving abilities.
• Excellent communication and stakeholder-management skills.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Retail Management, or a related field.
• MBA/PGDM preferred.
• Relevant experience in organised retail, supermarkets, hypermarkets, or multi-category retail operations.

Experience & Salary

• Experience: Relevant experience in retail operations and multi-store management.
• Salary: Up to 16,00,000 per annum, based on experience and suitability.

Candidates with a proven track record in multi-store management, sales growth, profitability, shrinkage control, and people development will be preferred.

Job Details

• Role: Cluster Head
• Industry Type: Retail / Supermarket / Hypermarket
• Department: Retail Operations
• Role Category: Retail Operations & Multi-Store Management
• Employment Type: Full-Time, Permanent
• Education: Bachelor's degree; MBA/PGDM preferred

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