Floor Manager

- Floor Manager

Job Summary

The Floor Manager is responsible for overseeing daily store operations, ensuring excellent customer service, driving sales performance, managing floor staff, and maintaining store standards. The role involves monitoring sales targets, supervising employees, ensuring product availability, implementing promotional activities, and coordinating with various departments to achieve business objectives and improve overall store performance.

Key Responsibilities

• Oversee daily floor operations and ensure smooth store functioning.
• Monitor daily sales performance against budgeted targets in terms of quantity, value, and Like-for-Like (LFL) growth.
• Supervise, guide, and motivate staff to achieve sales targets and maintain high productivity.
• Ensure proper product displays, visual merchandising, pricing accuracy, and promotional execution.
• Monitor stock availability and coordinate replenishment to maintain optimum inventory levels.
• Coordinate with the buying team, warehouse, and store operations team to ensure timely product availability.
• Monitor competitor activities, pricing, promotions, and brand availability, and share insights with senior management.
• Handle customer complaints and escalations to ensure customer satisfaction.
• Monitor staff attendance, grooming, productivity, shift allocation, and adherence to company policies.
• Ensure proper store presentation, cleanliness, safety, and operational standards.
• Analyze sales reports, stock movement, and staff performance to identify improvement opportunities.
• Conduct regular floor inspections and implement corrective actions wherever required.
• Coordinate with inventory, cashiering, and other departments for smooth day-to-day operations.
• Prepare daily, weekly, and monthly reports on sales performance, inventory, and staff productivity.
• Support management in achieving sales growth, improving customer experience, and maximizing profitability.

Qualifications

• Bachelor's degree preferred.
• Relevant experience in retail operations, sales, floor supervision, or store management.
• Previous experience in team handling and sales target management will be an advantage.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Good analytical and numerical skills.
• Knowledge of retail operations, merchandising, and inventory management.
• Familiarity with POS systems, ERP software, and Microsoft Excel.
• Strong customer service and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Good organizational skills and attention to detail.
• Ability to work under pressure and achieve business targets.
• Fluency in Tamil, Malayalam, and English is preferred.

Salary Budget

Rs 35,000-Rs 45,000 per month, based on experience and suitability for the role.

Role: Operations - OtherIndustry Type: RetailDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduateKey SkillsSkills highlighted with are preferred keyskillsFloor ManagementRetail OperationsMall OperationsRetail ManagementRetail Store OperationsRole & responsibilities

Preferred candidate profile