Account Success Manager (EMEA Region)

At JFrog, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production- a concept we call liquid software. Wouldnt it be amazing if you could join us in our journey
Were Looking For a Talented And Experienced Account Success Manager To Enable Outcome-focused Engagements With JFrog Customers, Focusing On Three Aspects

• Accelerate adoption of JFrog products and value realization.
• Explore new opportunities for expansion by understanding the scope of customer use cases.
• Enhance customer loyalty.
  

As an Account Success Manager at JFrog you will…

• Be the customers trusted advisor
• Focus on the customers continuous interactions with JFrog, the customers lifetime value, and the associated NPS/CSAT scores
• Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
• Provide Service to the JFrog Sales team by focusing on customers strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
• 
  Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
• Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
• Monitor the customers health and their perception of the JFrog brand by becoming a Platform Health Expert
• By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
• Be the first point of escalation
• Develop a full understanding of the JFrog Platform, including:
• The value proposition and sales messaging
• Out-of-the-box reporting where needed
• Success journey planning and execution
• Continuous communication and working relationship
  

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To be a Account Success Manager at JFrog you need...

• Bachelors/Masters Degree in Technology or business/management
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
• 3+ years of experience in the software industry preferably in SaaS companies
• Ability to effectively liaise with customers and regional teams/leadership
• Ability to effectively present technical presentations
• Flexibility in working hours to accommodate our global presence
• Occasional travel to visit customers in person
• Fluent English – Mandatory (read/write/speak)
  

Note: This role will cater to the EMEA region and is expected to work from 2:30 pm to 11:30 pm IST. We follow a hybrid work model (mandatory 3 days per week in office). Our office is located in Bangalore (Bellandur).