Customer Support Junior

Company Description:

JIITAK is a rising software development studio, committed to building sustainable and impactful digital solutions. Our talented team of architects, designers, managers, coordinators, and developers specializes in crafting custom, eco-conscious software tailored to client needs.In our pursuit of sustainability, we integrate these principles into every phase of our workflow, including planning, designing, and development processes. We firmly believe that digital solutions should align with and support the long-term health of our planet.

Role Overview:

We are looking for a customer-focused Customer Support Junior to handle customer queries, provide accurate information, and ensure a smooth customer experience across all communication channels. The ideal candidate should have strong communication skills, problem-solving ability, and a positive attitude toward customer service.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or social media
• Understand customer needs and provide appropriate solutions
• Maintain accurate records of customer interactions in CRM systems
• Follow up with customers to ensure issue resolution and satisfaction
• Coordinate with internal teams (sales, tech, operations) when required
• Escalate complex issues to the relevant department in a timely manner
• Meet service quality standards and response time SLAs
• Provide feedback and suggestions to improve customer experience

Requirements and Qualifications:

• Bachelors degree in any discipline (preferred, not mandatory)
• 0–1 years of experience in customer support / customer service (Freshers with good communication skills are preferred)
• Strong verbal and written communication skills
• Good problem-solving and interpersonal skills
• Ability to handle multiple customer interactions efficiently
• Basic computer knowledge (MS Office, email, CRM tools)
• Willingness to work in shifts (if applicable)
• Customer-first mindset with a professional attitude

Perks and Benefits:

• Tools: A dedicated Apple MacBook (Apple silicon-based) will be provided during your employment.
• Bonus: Performance-based incentives for timely completion of assigned projects.
• Exposure: Get an opportunity to work with international teammates.
• Amenities: Enjoy free snacks & beverages at the office.
• Flexibility: Benefit from flexible work hours and an informal dress code.
• Work Week: A 5-day workweek schedule.