Customer Support Junior

Company Description:

JIITAK is a rising software development studio, committed to building sustainable and impactful digital solutions. Our talented team of architects, designers, managers, coordinators, and developers specializes in crafting custom, eco-conscious software tailored to client needs. In our pursuit of sustainability, we integrate these principles into every phase of our workflow, including planning, designing, and development processes. We firmly believe that digital solutions should align with and support the long-term health of our planet.

About SalesOne

SalesOne is an AI-powered outbound sales platform that combines advanced automation with experienced sales professionals to help businesses generate qualified meetings, build predictable pipelines, and accelerate revenue growth. We work with international B2B clients across multiple industries, delivering a blend of AI-driven prospecting and human-led engagement.

Learn more about SalesOne:

• Website: https://salesone.now/
• LinkedIn: https://www.linkedin.com/company/salesone-inc/

Role Overview:

We are looking for an Outbound Customer Support Junior to support our clients in executing high-performing outbound sales campaigns. In this role, you will act as an extension of our clients sales teams by managing prospect outreach, qualifying opportunities, engaging with decision-makers, and helping generate qualified meetings.

You will work closely with clients, prospects, and internal account teams to ensure consistent pipeline growth while leveraging modern sales tools, CRM systems, and AI-powered outreach platforms.

Key Responsibilities:

• Execute outbound sales campaigns through email, LinkedIn, cold calling, and other outreach channels.
• Represent client brands professionally during prospect interactions.
• Research target accounts and identify key decision-makers.
• Qualify leads and schedule meetings for clients.
• Assist clients in developing outbound strategies and engagement plans.
• Manage prospect communications and follow-up activities.
• Maintain accurate CRM records and activity tracking.
• Collaborate with Account Managers to ensure pipeline visibility and meeting success.
• Utilize AI-powered sales tools and automation platforms to maximize outreach effectiveness.
• Support international clients across different regions and time zones.

Requirements:

• 1+ years of experience in Sales Development, Business Development, Inside Sales, or Outbound Prospecting.
• Strong verbal and written communication skills.
• Experience handling international clients or global prospects is preferred.
• Familiarity with CRM platforms such as HubSpot, Salesforce, Zoho CRM, Pipedrive, or similar tools.
• Comfortable using modern sales engagement and prospecting tools.
• Strong ability to build rapport, qualify opportunities, and drive conversations forward.
• Self-motivated, organized, and target-driven mindset.
• Ability to work in a fast-paced SaaS and sales-tech environment.

Preferred Skills:

• B2B SaaS sales experience.
• Experience handling clients from the US/UK region
• Cold calling and email outreach expertise.
• Pipeline management knowledge.
• Experience with AI-enabled sales platforms.
• Understanding of outbound sales metrics and reporting.

Success Metrics:

• Qualified meetings booked.
• Pipeline contribution.
• Outreach performance.
• Lead qualification quality.
• Client satisfaction.

Interview Preparation :

Candidates are expected to familiarize themselves with SalesOnes services, target customers, and business model before attending the interview. A basic understanding of outbound sales, lead generation, prospecting, and SalesOnes value proposition will be beneficial during the interview process.

What We Offer:

• Opportunity to work with a growing SaaS product.
• Career growth and learning opportunities.
• Exposure to B2B sales and business development.
• Collaborative and performance-driven work environment.
• Tools: A dedicated Apple MacBook (Apple silicon-based) will be provided during your employment.
• Work Week: A 5-day workweek schedule.