Assistant Manager - Operations - OutBound

Roles & Responsibility includes:

• Excellent understanding of advanced customer focus and customer service skills.
• Intensely following up on prospect leads & closing Sales within the sales cycle.
• Achieving the weekly target in high-pressure, performance driven competitive environment.
• Monitoring self-performance at all times while also contributing to Team performance keeping track of all the business KPIs.
• Capable of driving KRA and KPI for the inbound associate flow.
• Built & drive provides sales strategy.
• Well versed with shrinkage and roaster management.
• Develop objectives for the day to day call center activities.
• Conduct effective resource planning to maximize the productivity of CC.
• Collect and analyze call center statistics (Sales Rate, customer service metrics).
• Maintain high customer service standards.
• Evaluate performance with key metrics (Accuracy, Call waiting time, etc.).
• Prepare report for Management & different departments.
• Knowledge of performance evaluation and customer service metrics is must.
• Develop, Implement and maintain effective process to ensure business plan delivery.

Interested candidates are invited to submit their resume to karubaki.patnaik@jiva.com