International Voice Process Associate

We are currently seeking an International Voice Process Associate to join our dynamic team in Maharashtra. This role offers an exciting opportunity to explore your career in various domains including insurance, sales, collections, retention customer service, and lead generation. As an International Voice Process Associate, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, addressing their inquiries and providing solutions.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to achieve performance targets and enhance customer experience.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to improve skills and knowledge related to the voice process.

Required Skills:

• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Previous experience in an international BPO voice process is preferred but not mandatory for freshers.
• A minimum educational qualification of 12th pass is required.

This position offers a competitive salary ranging from 3.5 Lakh INR to 7.0 Lakh INR per annum, with additional incentives based on performance. We provide both side cab facilities free of cost, and our work schedule includes five working days with fixed weekends off. Join us to be part of a quality-driven hiring process where we believe in placing the right resource at the right role. We do not charge any fees from candidates. If you are passionate about customer service and looking for a rewarding career, we encourage you to apply.