Life Insurance Policy Service Representative

What role you will play in team: You will be the first point of contact for policyholders, providing support and resolving issues.

What you will do: Answer calls, resolve inquiries, and process policy changes.

Key responsibility:

• Answer incoming calls and emails from policyholders.
• Provide information about policies and procedures.
• Resolve policy-related issues and complaints.
• Process policy changes, such as address updates and beneficiary designations.
• Maintain accurate records of customer interactions.
• Meet customer service metrics.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Experience in a customer service role preferred.

Benefits Included:

• Competitive salary and benefits.
• Opportunities for career advancement.
• Training in customer service and insurance products.

A Day in the Life: You will be spending most of your day answering customer inquiries, resolving problems, and ensuring a positive customer experience.