Account Manager (Sales)

Account Manager (Sales) Airowire Networks

Location: Mumbai

Experience: 5-7 Years

Employment Type: Full-time

Department: Project Delivery

Industry: IT Services, Telecom, Software Solutions

About Airowire Networks

Airowire Networks is a leading network consulting and system integration company with over a decade of experience and a global presence across India, Ireland, Germany, the UK, the US, and Singapore.

The company provides end-to-end enterprise and mid-market solutions in IT Infrastructure, Cloud, and Cybersecurity, powered by Artificial Intelligence.

About the Role

We are looking for a highly motivated and client-focused Account Manager to manage strategic customer relationships, ensure client satisfaction, identify business opportunities, and drive revenue growth through effective account management.

Key Responsibilities

• Act as the primary point of contact for assigned clients and ensure customer satisfaction and retention.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Understand client requirements and recommend suitable IT solutions and services.
• Prepare account plans, business reviews, and performance reports.
• Coordinate with Sales, Technical, Support, and Finance teams to ensure smooth service delivery.
• Identify opportunities for upselling, cross-selling, and business expansion.
• Achieve quarterly and annual revenue and growth targets.
• Manage contract renewals, pricing negotiations, billing, and collections.
• Maintain accurate client records and sales reports using CRM tools such as Salesforce or Zoho.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5-7 years of experience in Account Management, Client Servicing, or Sales.
• Experience in IT Services, Telecom, Networking, or Software Solutions.
• Proven experience in revenue growth, customer retention, and account development.
• Strong knowledge of B2B Sales, IT Sales, Enterprise Sales, and Solution Selling.
• Experience handling enterprise accounts and managing key stakeholders.
• Excellent communication, presentation, negotiation, and problem-solving skills.
• Proficiency in CRM tools such as Salesforce or Zoho and Microsoft Office.

Preferred Skills

• Experience managing enterprise clients or government-sector accounts.
• Knowledge of Strategic Account Management and Key Account Management.
• Experience in upselling, cross-selling, contract renewals, and pricing negotiations.
• PMP, ITIL, or relevant sales certifications will be an added advantage.