Associate Operations/Senior Associate Operations

Role & responsibilities Were Hiring – Associate / Senior Associate – Operations Company: Visit Health Job Title: Associate / Senior Associate – Operations Experience: 1–3 Years Salary: 35,000–37,000 per month (In-Hand) Location: Ahmedabad (Priority), followed by Bengaluru Job Summary Visit Health is looking for an Operations Associate/Senior Associate to manage OPD appointments and Annual Health Checkups (AHC) for VIP clients and corporate sponsors. The role involves customer coordination, appointment scheduling, hospital visits, and ensuring a smooth healthcare experience. Key Responsibilities Coordinate OPD appointments and Annual Health Checkup bookings for VIP clients and corporate sponsors. Assist clients during hospital and diagnostic centre visits. Coordinate with hospitals, clinics, and diagnostic centres to schedule appointments. Make outbound calls to customers, corporate contacts, and healthcare partners. Provide on-ground support at hospitals and health centres whenever required. Handle customer queries, appointment rescheduling, and escalations. Manage daily follow-ups and operational activities. Maintain accurate appointment records and client communication details in CRM systems. Coordinate with internal teams to resolve issues and ensure smooth operations. Maintain service quality and follow company protocols.

Preferred candidate profile

Requirements 1–3 years of experience in Operations, Customer Service, or Coordination. Strong communication and interpersonal skills. Good coordination, follow-up, and problem-solving abilities. Comfortable with outbound calling and on-ground hospital visits. Ability to manage multiple tasks and responsibilities efficiently. Basic knowledge of CRM systems and record management. Customer-focused attitude and professional behaviour. Important Note This role involves both calling-based coordination and on-ground hospital support. Hospital visits may vary depending on business requirements. Location Preference Ahmedabad candidates will be given priority, followed by Bengaluru candidates.