Johnson & Johnson - Senior General Manager - Sales - North East Region

We are hiring:
Senior General Sales Manager - North + East - Joints and Velys:
- Have high level of customer centricity for driving the business in a region for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction.

- This may involve developing new businesses, growing into new territories, and establishing a new dealer network.

- Develops and implements sales strategies and objectives. Has in-depth knowledge of the products (capital equipment and consumables) responsible, and a good understanding of other J&J products and service offerings.

- Has in-depth knowledge of customer's needs and sharpened driven knowledge and market trends.

- Through effective leadership, encourages, leads, directs, motivates, coaches and develops sales team to achieve/exceed sales target.

- Works with all levels of customer management, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J MedTech as a preferred supplier.

Business Overview:
Responsible for Managing DePuy Synthes Joints and Velys.
Product Overview:
DePuy Synthes Joints and Velys.
Customer Segmentation:
Corporate Hospitals, Private Standalone Hospitals, Govt Medical College, and Hospitals & Nursing homes / Small Hospitals.
- The role would also entail relevant knowledge of government protocols pertaining to tendering and thorough understanding of government initiatives such as GeM.
Territory Management:
- In-depth understanding of current and future customers needs and translate them into sales opportunities.
- Develop and maintain strong relationships with all levels of customers to obtain their feedback and supervise customer perceptions, and use feedback to improve performance and customer satisfaction.
- Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty.
- Design innovative customer support services/tender arrangements including E-initiatives and optimal use of company valuable services.
- Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction.
Internal Business Processes:
- Lead internal relationships and processes enabling flexibility and responsiveness in drawing on internal specialists, accessing information and support as needed.
- Optimize sales results through close alignment and cooperation with Franchise Marketing groups.
Qualifications:
- Post-graduation degree or diploma in Business Management preferably from premier B-School.
- Minimum of 10 years of proven experience in sales.
- Experience of MedTech is mandatory preferably Orthopaedics.
Are you ready to impact the world?:
Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career. This description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contact: Rinkal Shah