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Job Description
Mailscale is looking for a Lead the Customer Support Team of a Startup
At Mailscale, were helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this, we need talented leaders just like you :)
Does this excite you?
Tasks
- Lead, hire and manage a support team.
- Develop, implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
Requirements
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
Benefits
- Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
- Growth: Advance your career in an exciting, fast-growing startup.
- Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
- Flexibility: Enjoy a flexible work setup focused on outcomes.
Skills
Customer SupportCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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