Front Office Executive

Job Summary

The Front Desk Executive is responsible for delivering an outstanding workplace and visitor experience by managing front desk operations, coordinating service requests, supporting workplace administration, and ensuring seamless communication between employees, visitors, vendors, and internal stakeholders. The role requires a proactive, customer-focused professional with strong coordination skills and experience in corporate office environments.

Key Responsibilities

Front Desk Workplace Experience

• Serve as the first point of contact for employees, visitors, clients, and guests, ensuring a professional and welcoming experience.
• Manage reception operations, visitor registration, access management, and guest facilitation in compliance with security protocols.
• Handle employee and visitor queries promptly, professionally, and efficiently.
• Maintain high standards of customer service and represent the organizations values and workplace culture.

Service Ticket Management

• Manage and monitor workplace-related service requests through ticketing platforms such as ServiceNow.
• Track, coordinate, and follow up on service tickets to ensure timely resolution within defined service levels.
• Liaise with internal functions and service partners to address facility, housekeeping, maintenance, engineering, security, and workplace-related concerns.
• Maintain service records, prepare operational reports, and escalate critical issues as required.

Meeting Room Executive Support

• Coordinate meeting room bookings and ensure readiness of meeting spaces.
• Arrange and monitor support services, including audio-visual equipment, seating arrangements, and meeting requirements.
• Support leadership visits, business meetings, and workplace engagement activities.

Safety, Compliance Incident Management

• Adhere to and promote workplace safety, security, and compliance standards.
• Report, track, and escalate incidents, service disruptions, and operational concerns in a timely manner.
• Support audits, inspections, and compliance-related activities.
• Ensure compliance with organizational policies and established workplace procedures.

Continuous Improvement

• Identify opportunities to enhance workplace services and operational efficiency.
• Support implementation of best practices and process improvements.
• Contribute to initiatives focused on improving employee, visitor, and client experience.

Required Skills Competencies

• Excellent customer service and front office management skills.
• Strong verbal and written communication abilities.
• Effective stakeholder, vendor, and customer relationship management.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong problem-solving, coordination, and organizational skills.
• High level of professionalism, attention to detail, and service orientation.
• Ability to work independently while collaborating effectively with cross-functional teams.

Technical Knowledge

• Hands-on experience with ServiceNow or other service ticketing/helpdesk platforms.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Knowledge of meeting room booking and visitor management systems.
• Understanding of corporate workplace and facilities management processes.

Experience Qualifications

• Graduate in any discipline.
• Preference will be given to candidates with a Hotel Management degree/diploma specializing in Front Office Operations.
• Minimum 5 years of experience in Front Office Operations, Workplace Experience, Facilities Management, Hospitality, or Customer Service within a corporate office environment.
• Proven experience in managing service tickets, stakeholder coordination, visitor management, and workplace operations.
• Experience in handling leadership interactions and executive-facing workplace services will be an added advantage.

Key Attributes

Customer-centric mindset, excellent presentation skills, strong interpersonal abilities, and the capability to deliver a seamless workplace experience in a corporate setting.

Location

Bengaluru, KA

Scheduled Weekly Hours

48