Graduate Analyst

Job description / Role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Graduate analyst – IT UAE national

Location: Dubai, UAE

Department: Information Technology

Employment type: Full-time, Graduate programme

About the role

JLL is seeking a talented Graduate Analyst to join our IT team in Dubai. This role offers an exceptional opportunity to begin your technology career within a leading global real estate services firm, working with cutting-edge PropTech solutions and enterprise systems that drive innovation across our business operations.

As a Graduate IT Analyst, you will support the deployment, maintenance, and optimization of technology solutions that enable JLLs business functions across the Middle East region. You will gain exposure to diverse technology platforms, collaborate with cross-functional teams, and contribute to digital transformation initiatives while developing technical and business acumen in the commercial real estate sector.

Key responsibilities

• Technical support and service delivery
  Provide first and second-level technical support to end users across JLLs Dubai operations, responding to incidents and service requests through the IT service management platform. Troubleshoot hardware, software, and network connectivity issues, ensuring timely resolution and maintaining high user satisfaction scores. Assist with onboarding new employees by provisioning equipment, setting up user accounts, and configuring access to business applications.
• System administration and maintenance
  Support the administration of core IT systems including Active Directory, Microsoft 365, collaboration tools, and business applications. Monitor system performance, assist with routine maintenance tasks, and help ensure systems operate reliably with minimal downtime. Participate in patch management, software updates, and system upgrades under the guidance of senior IT staff.
• Project support and implementation
  Assist with IT projects including software deployments, infrastructure upgrades, and technology rollouts across regional offices. Support project documentation, testing activities, user acceptance coordination, and training material preparation. Help track project milestones, identify potential issues, and communicate progress to project stakeholders.
• Data analysis and reporting
  Analyze IT service metrics including incident volumes, resolution times, system availability, and user satisfaction scores. Generate regular reports to support IT performance management and identify trends that inform continuous improvement initiatives. Assist with IT asset management by maintaining accurate records of hardware, software licenses, and technology inventory.
• PropTech and digital solutions
  Support the implementation and optimization of property technology solutions used across JLLs service delivery, including building management systems, workplace experience platforms, and digital facility management tools. Collaborate with business teams to understand technology requirements and help configure solutions that enhance operational efficiency.
• Cybersecurity and compliance
  Assist with cybersecurity initiatives by monitoring security alerts, supporting user access reviews, and helping enforce IT security policies. Participate in security awareness activities and contribute to maintaining compliance with data protection regulations and JLLs information security standards.
• Vendor and stakeholder management
  Coordinate with technology vendors and service providers to resolve technical issues, track service level agreements, and support procurement activities. Build effective working relationships with business stakeholders to understand their technology needs and deliver responsive IT support.
• Documentation and knowledge management
  Create and maintain technical documentation including standard operating procedures, troubleshooting guides, and user instructions. Contribute to the IT knowledge base by documenting solutions to common issues and sharing technical insights with the team.

Qualifications and requirements

Education

Bachelors degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related technical field. Recent graduates (within 2 years of graduation) are encouraged to apply.

Technical skills

Solid understanding of IT fundamentals including operating systems (Windows, macOS, iOS, Android), networking concepts, and cloud technologies. Proficiency with Microsoft 365 suite including Teams, SharePoint, and Exchange Online. Familiarity with IT service management principles and ticketing systems is advantageous. Basic knowledge of scripting or programming languages (PowerShell, Python, SQL) is beneficial but not required.

Certifications (desirable)

ITIL Foundation, Microsoft certifications (Azure Fundamentals, Microsoft 365 Fundamentals), CompTIA A+, Network+, or Security+ certifications are advantageous but not mandatory. Willingness to pursue relevant professional certifications as part of career development.

Communication and interpersonal skills

Excellent communication skills in English with the ability to explain technical concepts to non-technical users clearly and patiently. Strong customer service orientation with the ability to remain calm and professional when handling challenging support situations. Arabic language skills are an advantage for supporting regional offices.

Analytical and problem-solving abilities

Strong logical thinking and troubleshooting skills with attention to detail. Ability to analyze technical issues systematically, research solutions effectively, and implement fixes efficiently. Demonstrated capability to learn new technologies quickly and adapt to evolving technical environments.

Personal attributes

Self-motivated and proactive with a genuine passion for technology and continuous learning. Team player who collaborates effectively while also capable of working independently. Flexible and adaptable with the ability to manage competing priorities in a fast-paced business environment. Strong work ethic with commitment to delivering quality results and meeting service level commitments.

Business acumen

Interest in understanding how technology enables business operations and drives value in the commercial real estate industry. Willingness to develop knowledge of real estate processes and property technology solutions alongside technical expertise.

What we offer

Professional development

Comprehensive graduate programme with structured onboarding, technical training, and mentorship from experienced IT professionals. Exposure to diverse technology platforms, enterprise systems, and PropTech solutions used across JLLs global operations. Clear career progression pathways within JLLs Technology organization with opportunities to specialize in areas such as cybersecurity, cloud infrastructure, data analytics, or enterprise applications.

Learning and certification support

Access to JLLs learning management system with extensive technical training resources and e-learning platforms. Support for professional certifications including ITIL, Microsoft, AWS, Cisco, and other industry-recognized credentials. Regular knowledge-sharing sessions, technical workshops, and innovation showcases to stay current with emerging technologies.

Technology environment

Opportunity to work with modern technology stack including cloud platforms (Azure, AWS), collaboration tools, AI-powered solutions, and PropTech innovations. Involvement in digital transformation initiatives that leverage technology to reimagine real estate services. Exposure to cybersecurity, data analytics, IoT, and emerging technologies shaping the future of commercial real estate.

Work culture

Collaborative and inclusive team environment that values diverse perspectives and encourages innovation. Hybrid working arrangements supporting work-life balance while maintaining strong team connectivity. Opportunity to work with talented IT professionals and business leaders across JLLs Middle East operations and global technology community.

Benefits package

Competitive salary commensurate with qualifications and experience, annual performance-based bonus, comprehensive health insurance, and other benefits in accordance with UAE labor law and JLL policies. Employee wellness programmes, professional development allowances, and access to JLLs global employee resource networks.

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. Technology is at the heart of our strategy, enabling us to deliver integrated services powered by innovation to help organizations, investors, and individuals realize their real estate goals globally.

JLLs Technology organization supports over 100,000 employees across 80 countries, delivering enterprise IT services, developing proprietary PropTech solutions, and driving digital innovation that transforms how we work and serve our clients.

Location:

On-site – Dubai, ARE

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role youre pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation through the appropriate channels. Please direct any other general recruiting inquiries through official JLL contact points.

About the Company

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.