Soft Service Manager

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Manager

Property And Asset Management

Responsibilities

You will oversee the housekeeping services and team at the site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables:

• Inspect work performed to ensure that it meets specifications and established standards.
• Ensure the upkeep of the assignment/task as per set SOP.
• To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
• Conduct regular briefing for ground staff.
• Ensure discipline, proper attire, and etiquette insubordinate staff.
• Vendor management, regular meetings with respective vendors for resolution of site-related issues.
• Implementation of all standard operating procedures at the site to ensure smooth site operations.
• Ensure closure of complaints about services and equipment and take corrective action.
• Maintain required records of work hours, budgets, and other information.
• Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order.
• Brief and de-brief all supervisory staff.
• Monitor all cleaning activity, ensure it is done as per set SOP, to maintain premises in the best possible way, and to enhance the lifespan of the equipment.
• Conduct training regularly for work policies and procedures.
• Maintain inventory of consumable stock to ensure that supplies and other equipment are available in an adequate amount.
• Select and order or purchase new equipment, supplies, or furnishings.
• Prepare reports Like DMR, MMR, QBR and other related reports at the site
• Recommend changes that could improve services and increase operational efficiency.
• Perform financial tasks, such as estimating costs and preparing/managing budgets
• Plan & arrange for a change in the beautification of certain areas every quarterly and festival & events.

Reporting

You will be reporting to Property Manager.

Qualifications

• You will have a Degree / Diploma in hotel management/hospitality with minimum 5-7 years of work experience.
• Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

Location

Location: Bengaluru, KA

Scheduled Weekly Hours

Scheduled Weekly Hours: 48