Walk-in Interviews - Workplace Ticket Specialist/ Senior Live Chat (Pune)

• Walk-in Interviews - Workplace Ticket Specialist/ Senior Live Chat (Pune)
• Company: Jones Lang Lasalle Property Consultants
• Job Location: Pune, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 4+ years

Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments

• Minimum 6 years of experience supporting customers/employees through Live Chat, Service Desk, Contact Center, or Workplace Support
• Minimum 4 years of primary experience in a real-time, multi-concurrency live chat setting (standalone call center phone experience alone does not qualify)
• Experience working within high-volume, SLA-driven support organizations in global or multi-regional environments
• Demonstrated typing speed of 60+ WPM with high accuracy
• Demonstrated experience working in complex, multi-stakeholder customer cases from intake through verified resolution, comfortable working across multiple systems simultaneously
• Proven ability to break down complex, multi-layered problems and drive resolution independently without constant escalation
• Exceptional written and verbal English communication skills
• Excellent written English and business communication skills suited to real-time, high-pressure professional interactions; additional language proficiency is a plus
• Strong prioritization skills with the ability to manage high volumes without quality degradation with critical thinking and analytical capability
• Proven experience with enterprise ticketing platforms, chat systems, and case management systems
• Experience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentation
• Proven track record of delivering superior customer service in a high-volume, real-time environment .