Posted: 1 week ago
Posted: 1 week ago
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Job Description
Key Responsibilities:
- Monitor real-time queue performance and staffing levels
- Ensure service levels and operational targets are maintained
- Manage schedule adherence, shrinkage, and intraday activities
- Coordinate with operations teams for staffing adjustments and escalations
- Prepare and analyze reports using Excel and WFM tools
- Identify operational risks and support business continuity planning
Required Skills:
- Experience in RTA / WFM / Queue Management
- Good understanding of call center metrics and SLA management
- Strong knowledge of MS Excel
- Good analytical and communication skills
- Flexible to work in rotational shifts
Skills
WFMReal Time AnalysisWordExcelSLAReal Time PcrRTATimeIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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