Technical Support Associate - Voice

Technical Support Executive ( international l Voice Process)

Role Overview

We are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.Role & responsibilities

for more details contact Afridi - 6363806713

Job Details

Role: Technical Support Executive International Voice Process

CTC: depends on experience

Work Days: 5 Days a Week

Shift: Rotational Shifts

Transportation: 2-Way Cab Facility

Joining: Immediate Joiners Preferred Key Skills

Key Responsibilities

• Handle international inbound voice calls from HP products..
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in rotational shifts.