CRM Executives

Role & responsibilities

• Handle inbound and outbound customer enquiries professionally and efficiently.
• Follow up with customers regarding gold schemes, renewals, and redemptions.
• Provide accurate information on products, schemes, and ongoing offers.
• Log all customer interactions, calls, and tickets accurately in the CRM system.
• Ensure proper CRM tagging and data accuracy at all times.
• Adhere to defined compliance, quality, and customer service standards.
• Escalate unresolved issues to the Team Leader in a timely manner.
• 
  Maintain high levels of customer satisfaction and service quality.

Preferred candidate profile

Required Skills

• Good verbal communication and customer handling skills
• Basic knowledge of CRM systems and call centre processes
• Customer-focused attitude with problem-solving ability
• Ability to follow processes, scripts, and quality guidelines

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  Working knowledge of MS Office (basic level)
• Willingness to work in shifts, if required

Perks & Benefits

• Competitive salary as per industry standards
• Medical Insurance
• Life Insurance
• Performance-based incentives
• Other applicable company benefits