Payments Operations Transformation - Vice President

Make your mark modernizing payments operations through scalable design and delivery—strengthening controls, elevating client outcomes, and expanding your career.

As a Vice President in Commercial Investment Banking Operations, you combine hands-on payments expertise with transformation, solution design, and delivery capabilities to drive change from requirements through implementation. You lead end-to-end initiatives that improve operational efficiency, strengthen controls, and enhance the client experience across payments. You partner across cross-functional teams in an inclusive environment that values diverse perspectives, collaboration, and well-controlled execution.

Job Responsibilities

• Orchestrate end-to-end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness
• Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience
• Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation
• Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness
• Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution
• Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements
• Align stakeholders and decision-making across operations, product, technology, controls, and other functional partners

• Bring 5+ years of experience in payments operations, operations transformation, design and delivery, or a relevant change domain
• Demonstrate hands-on payments operations knowledge, including SWIFT, payment flows, messaging, exceptions, and operational servicing
• Deliver operational solutions from requirements through implementation
• Manage projects and stakeholders across operations, product, and technology teams
• Improve processes to increase operational efficiency and support controlled change
• Communicate clearly using strong analytical and problem-solving skills across complex stakeholder groups

• Apply knowledge of ISO 20022, cross-border payments, and correspondent banking
• Leverage understanding of the product development life cycle, operational design, testing, implementation, and data analytics
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgans Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.