Infrastructure & Automation Support

Job Title

Application Support Engineer – Automation & Infrastructure

Summary

We are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions.

The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible. This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort.

Responsibilities

• Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and management
• Develop and enhance Ansible-based automation for provisioning, configuration, and operational support
• Contribute to establishing standards for automation and infrastructure management across supported platforms
• Build and maintain automation processes for installation, configuration, and patching of third-party software
• Support application lifecycle management, including maintaining systems aligned with N‑1 patching standards
• Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systems
• Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments
• Partner with engineering teams to implement repeatable, low-maintenance deployment solutions
• Document deployment, patching, and operational procedures
• Monitor application health and contribute to improving stability and performance
• Support disaster recovery planning and execution activities
• Collaborate with Cloud Engineering, Security, and Operations teams
• Contribute to continuous improvement initiatives to increase automation and reduce manual operational processes

Required Qualifications

• 4+ years of experience in Application Support, Systems Administration, or similar role
• Hands-on experience with automation or configuration management tools (Ansible preferred)
• Hands-on experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar
• Experience supporting enterprise or third-party applications in production environments
• Experience with application patching, upgrades, and lifecycle management, including maintaining systems at N‑1
• Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workflows
• Hands-on experience supporting applications in AWS-based cloud environments, including core infrastructure services
• Knowledge of Incident, Problem, and Change Management practices (ITIL)
• Strong troubleshooting and problem-solving skills

Preferred Qualifications

• Experience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway, Qlik
• Experience using Ansible in production environments
• Experience building or maintaining Ansible playbooks, roles, or reusable automation workflows
• Experience working with middleware, integration layers, or distributed systems
• Exposure to CI/CD pipelines and DevOps practices
• Experience with monitoring tools (Splunk, Dynatrace, CloudWatch)
• Experience with ServiceNow or similar ITSM tools

Education

• Bachelors degree in Computer Science, IT, or related field (or equivalent experience)