Shift Manager

Job Responsibilities:

Operational Excellence

• Oversee daily store operations ensuring smooth functioning during assigned shifts.
  
• Maintain store hygiene, food safety, and quality standards as per company guidelines.
  
• Monitor inventory levels, manage stock ordering, and minimize wastage.
  
• Ensure adherence to standard operating procedures (SOPs) and timely shift handovers.
  

People Management

• Lead, motivate, and train team members to deliver exceptional customer service.
  
• Prepare shift rosters and manage manpower allocation effectively.
  
• Resolve employee issues and promote a positive team environment.
  
• Conduct performance evaluations and assist in new staff onboarding.
  

Customer Service & Experience

• Ensure every customer receives quick, courteous, and accurate service.
  
• Handle customer feedback and complaints with professionalism and empathy.
  
• Drive initiatives to improve customer satisfaction and retention.
  

Sales & Profitability

• Achieve sales targets and implement local store marketing initiatives.
  
• Manage cash handling, billing accuracy, and daily sales reconciliation.
  
• Analyze sales reports to identify opportunities for growth and cost control.
  

Compliance & Safety

• Ensure all statutory and company policies (FSSAI, fire safety, hygiene, etc.) are followed.
  
• Conduct regular audits to maintain operational and safety standards.