Manager - Front Office - Jumeirah Saadiyat Island

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi's pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah's flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job:

An exciting opportunity has arisen for a Front Office Manager to join Jumeirah Saadiyat Island.

• Foster a positive work environment within the Front Office department and promote effective communication and teamwork between departments to enhance morale and productivity.
• Delegate tasks, empower, and coach colleagues, Team Leaders, and Managers to achieve desired results, fostering professional growth and skill development.
• Oversee the maintenance and configuration of the Opera system, ensuring accuracy in profile and reservation inputs, adherence to selling strategies, and regular clean-up of duplicate profiles and expired rates.
• Analyze Guest Satisfaction Reports to monitor the level of service provided by the department, investigate areas for improvement, and take corrective action to enhance guest satisfaction.
• Handle guest complaints and feedback according to company standards, ensuring proper recording and resolution to maintain guest satisfaction.
• Prepare the departmental budget and implement measures to achieve or exceed budgeted profit, optimizing revenue and controlling expenses.
• Collaborate with Guest Services, Reservations, Sales, and housekeeping departments to ensure guest needs are met, especially concerning room requirements and regulatory compliance.
• Ensure availability of resources and determine necessary competence for colleagues, providing training and support to meet departmental and guest needs effectively.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's Degree in a Hospitality or any other relevant field.
• Master's degree in a Hospitality or any other relevant field
• 6 - 8 years experience in a similar role in the luxury industry

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)