Parent Relationship Officer

Role & responsibilities:

• Lead Generation & Outreach: Identify and engage potential parents through calls, walk-ins, events, and digital leads.
  
• Counselling & Conversions: Understand parents needs, provide detailed information about programs/courses, and guide them through the admission/enrolment process.
  
• Relationship Management: Maintain strong communication and positive relationships with parents to ensure satisfaction and retention.
  
• Follow-ups: Conduct timely follow-ups with prospective and existing parents to ensure smooth communication and conversion.
  
• Coordination: Collaborate with internal teams (academics, operations, and marketing) to ensure smooth onboarding and service delivery.
  
• Feedback Collection: Gather feedback from parents to improve processes and address queries or concerns proactively.
  
• Reporting: Maintain accurate records of leads, follow-ups, and admissions in CRM or Excel sheets; share regular performance reports with the management.
  
• Targets & Performance: Achieve monthly enrolment or revenue targets as defined by the organization.
  
• Event Participation: Represent the organization in school events, parent orientations, and marketing drives when required.

Preferred candidate profile:

• Education: Graduate in any discipline
  
• Experience: 03 years of experience in sales, counselling, or parent relationship roles is preffered
  
• Language Proficiency: Fluency in English and local language

• Personality: Smart, approachable, and target-driven individual with a strong sense of responsibility
  
• Availability: Should be comfortable working on weekends or during admission seasons (with weekly off on weekdays)