Client Services Manager / Key Account Manager

Job Title: Client Services Manager / Key Account Manager

• Location: Hyderabad (100% Onsite only)
• Employment Type: Full Time, Permanent
• Education : Any Graduate

Role Overview:

The Key account manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams of recruitment ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires strong coordination skills, attention to detail, and the ability to balance

Key Responsibilities

• Partner with Recruiting teams to support demand fulfilment
• Track open requirements, interviews, offers, and onboarding
• Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)
• Coordinate with Operations, onboarding, and workforce experience teams as

needed

• Serve as the primary point of contact for assigned client accounts and manage

day-to-day client communication, requirements, and updates

• Ensure adherence to contractual SLAs and client processes and delivery timelines
• Ensure compliance with internal policies and client guidelines
• Identify process gaps and suggest improvements Strong knowledge and working

experience on different Tax terms i.e. W2, 1099 and Corp to Corp (C2C).

• Must be procient in recruiting techniques like Head Hunting, Calling,
• Networking Sites, Referrals and internet Based recruiting Tools.
• Should have very good experience in different work authorizations i.e. H1B, GC,

USC, TN and others.

Key Performance Indicators (KPIs)

• Client satisfaction and feedback
• Maintain data accuracy and compliance scores
• Fill ratio / delivery metrics (role/client-dependent)

Required Skills & Qualifications

• Bachelors degree or equivalent experience
• 5+ years of experience in client services, staffing and client management
• Coordinate with Client POCs and get the requirements and do hands on recruiting and Ability to work in a fast-paced, client-facing environment
• Strong communication skills (written and verbal) and High attention to detail and
• ownership mindset
• Experience working with top staffing companies is a plus

Preferred Experience

• Staffing or MSP environment exposure and Experience working with US or global clients
• Familiarity with compliance, onboarding, and reporting processes