CRM And Back Office Executive

About us: Kartik Steels and Kalawati Steels is a 35+ year old steel and building materials group based in Varanasi. We are hiring sharp, articulate women for our CRM and back office team: the people who keep every customer, project and report on track.

Role and responsibilities:

Call builders, contractors, engineers and project sites from our CRM list; follow up on enquiries, quotations and orders.

Maintain the CRM: log every call, update lead status and schedule follow ups the same day.

Prepare and maintain the daily MIS in Advanced Excel and Google Sheets: sales, enquiries, dispatch, collections and follow ups.

Build dashboards and reports using Pivot Tables, VLOOKUP / XLOOKUP, SUMIFS, conditional formatting and charts.

Use AI tools such as ChatGPT to draft emails, summarise data, clean sheets and speed up daily work.

Write clear, professional emails and WhatsApp messages to customers and suppliers in excellent English.

Coordinate between sales, accounts and dispatch so that orders move without delay.

Prepare reports and presentations for management on time, without being reminded.

Preferred candidate profile:

Post Graduate (MBA / M.Com / MA or equivalent) is the minimum.

Excellent vocabulary and spoken and written English; confident on calls.

Exceptionally strong in Advanced Excel: Pivot Tables, XLOOKUP / VLOOKUP, SUMIFS, data cleaning, dashboards. Macros is a plus.

Daily user of AI tools like ChatGPT for real work.

2 to 6 years in CRM, back office, MIS or sales coordination.

Smart, organised, quick learner and comfortable handling many tasks at once.

Must live in Varanasi.

What we offer: a stable, long term role in a growing group with real ownership of the CRM and MIS function.