International BPO Team Leader - Sale, Contact Center, Customer Service

Join our team as an International BPO Team Leader in Gurugram! This is your chance to lead a crew focused on delivering top-notch customer service across global markets.

Your Day Looks Like

• Manage and inspire a team of customer service representatives to hit their targets.
• Keep an eye on performance metrics and make improvements to enhance service quality.
• Create a positive team atmosphere where everyone collaborates and feels valued.
• Jump in to handle escalated customer inquiries and find quick resolutions.
• Work with management to set and refine customer service best practices.
• Conduct regular performance reviews, offering feedback that helps your team grow.
• Stay ahead of industry trends to keep your team competitive and informed.

You're a Fit If

• You've got solid experience leading teams in the BPO or contact center space.
• Sales is your jam, and you know how to rally the troops for success.
• You communicate clearly and connect easily with others.
• Juggling priorities is second nature for you.
• You're familiar with customer service tools that help get the job done.
• You understand international markets and what customers expect from us.

Perks of the Job

You'll gain valuable leadership skills that will set you apart in your career. Plus, you'll learn how to drive sales while keeping customers happy - a combo that's key in today's job market. Ready to make an impact Apply now!