Sales Advisor

Your mission: You will help us deliver the best customer experience in the tech/automotive retail industry.

Key Responsibilities:

• Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.
  
  
  • Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.
    
    
    Requirements Skills and Qualifications:
    
    • High school diploma or equivalent required.
      
    • UAE National (Emirati).
      
    • 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
      
    • Fresh graduates with strong communication skills may also be considered.
      

      Language Skills
      

      • Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently.
        
      • Good command of English (spoken and written).
        

        Technical Skills
        

        • Proficiency in Microsoft Office (Word, Excel, Outlook).
          
        • Experience with CRM or customer management systems, and the ability to keep accurate records.
          
        • Comfortable using WhatsApp Business and SMS platforms for customer communication.
          
        • Ability to work with survey tools and track survey responses.
          

          Core Skills and Competencies
          

          • Excellent verbal and written communication, with a clear, polite, and professional phone manner.
            
          • Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers.
            
          • Good follow-up discipline and attention to detail.
            
          • Good time management, with the ability to handle a high volume of calls and follow-ups daily.
            
          • Persuasive communication to encourage rescheduling, service bookings, and survey completion.
            
          • Good judgement on when to escalate sensitive complaints to the Aftersales Supervisor.
            
          • Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor.
            
          • Customer-focused attitude, with a positive and professional approach.