Sales Onboarding Agent

Key Responsibilities:

• 1. Customer Onboarding
  • Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
  • Provide clear instructions for completing any required paperwork or digital forms.
• 2. Customer Support
  • Address customer inquiries related to the car buying process via phone and chat.
  • Proactively communicate updates on the status of their application or purchase.
• 3. Education & Guidance
  • Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
  • Offer product and service recommendations based on customer preferences and budget.
• 4. Data Management
  • Accurately record and update customer information in CRM tools or company databases.
  • Ensure compliance with all data security and confidentiality standards.
• 5. Collaboration
  • Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
  • Provide feedback on improving the onboarding experience.

Requirements

Skills and Qualifications:

Experience:

• Previous experience in Sales, customer service, onboarding, or a related role (experience in automotive preferred).

Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.

Attributes:

• Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.
• Language, Arabic and English.

Do you want to be part of this story? Apply now!