ERP Specialist

Job description / Role

Who we are

Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.

Our mission

To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.

Summary

This role provides functional expertise across Microsoft Dynamics 365 Finance & Operations with a specialization in Supply Chain Management, supporting Kayalis global business operations. The consultant will be responsible for implementing, supporting and optimizing D365 F&O supply chain processes including procurement, inventory management, order management, intercompany operations and external logistics integrations. The role partners with business stakeholders, technical teams and external vendors to deliver scalable solutions that improve operational efficiency and support business growth.

Essential duties and responsibilities

D365 Finance and Operations Functional Consulting

Act as the functional subject matter expert for D365 F&O Supply Chain Management including Inventory Management, Procurement & Sourcing, Sales and Distribution and Intercompany processes.

• Translate business requirements into scalable functional designs and system configurations aligned with Kayalis operating model.
• Configure and support end-to-end Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.
• Conduct workshops, process mapping sessions and gap-fit assessments with business stakeholders.
• Recommend best practices and process improvements leveraging standard D365 F&O capabilities.

Integrations & External Systems

• Collaborate with technical teams to support integrations between D365 F&O and external platforms.
• Support integrations with Shopify and other eCommerce platforms.
• Provide functional expertise for integrations with third-party logistics (3PL) providers and warehouse operations.
• Support EDI-based integrations using platforms such as TrueCommerce, SPS Commerce or similar solutions.
• Perform functional validation, troubleshooting and issue analysis across integrated business processes.

Testing & Solution Delivery

• Lead and support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Develop and execute test scenarios covering end-to-end supply chain processes.
• Support defect triage, root cause analysis and issue resolution in collaboration with technical and business teams.
• Participate in deployment activities and post-go-live validation.

Stakeholder Collaboration & Documentation

• Act as the bridge between operations, logistics, procurement, finance, eCommerce teams, implementation partners and internal technology teams.
• Prepare Functional Design Documents (FDDs), process flows, requirement specifications and user documentation.
• Facilitate business workshops and requirement gathering sessions.
• Deliver user training and support change management initiatives to drive adoption.

Application Support & Continuous Improvement

• Provide ongoing functional support including issue investigation, impact assessment and root cause analysis.
• Coordinate with Microsoft support and implementation partners to resolve application issues.
• Identify opportunities to enhance business processes through D365 F&O capabilities and platform updates.
• Support continuous improvement initiatives and future ERP enhancements.

Requirements

Benefits

Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.