Head - Key Account Management

As the Head of Key Account Management based in Pune, you will serve as the strategic architect for our most vital client relationships. You will lead a high-performing team to drive long-term value, ensuring that our service delivery aligns perfectly with the evolving business objectives of our enterprise partners. This role involves close collaboration with cross-functional leadership, including product, operations, and finance teams, to orchestrate seamless service delivery and identify new avenues for growth. By fostering deep-rooted partnerships and championing a customer-centric culture, you will directly influence our market positioning, revenue retention, and overall business scalability.

Key Roles & Responsibilities:

• Develop and implement key account management strategies to achieve business growth and revenue targets.
• Manage and strengthen relationships with key customers, strategic accounts, and business partners.
• Act as the primary point of contact for major customers and ensure effective communication.
• Identify new business opportunities, customer requirements, and potential revenue streams.
• Lead commercial negotiations, pricing discussions, contract management, and business agreements.
• Drive customer retention, account development, and long-term business partnerships.
• Coordinate with internal departments, including Sales, Operations, Production, Quality, Supply Chain, and Finance.
• Monitor account performance, sales forecasts, revenue growth, and profitability.
• Handle customer escalations and ensure timely resolution of critical business issues.
• Conduct regular customer visits, business reviews, and strategic account planning.
• Identify market trends, competitor activities, and opportunities for business expansion.
• Lead, mentor, and develop the key account management team.

Required Skills & Competencies:

• Strong experience in Key Account Management and Business Development.
• Excellent customer relationship and stakeholder management skills.
• Strong commercial negotiation and contract management capabilities.
• Experience in handling large accounts and strategic customers.
• Understanding of sales planning, revenue forecasting, and profitability management.
• Strong communication, presentation, and leadership skills.
• Ability to manage cross-functional teams and customer escalations.
• Strategic thinking and business development orientation.

Educational Qualification:

• Bachelor's degree in Engineering, Business Administration, or a related discipline.
• MBA in Marketing / Sales / Business Management will be preferred.

Experience Required:

• 12 - 18 years of overall experience in Sales, Business Development, or Key Account Management.
• Proven experience managing strategic and major customer accounts.
• Experience in Automotive, Auto Components, Manufacturing, or Engineering industries will be preferred.