Associate IT Customer Support

Job description / Role

Belong, connect, grow, with KBR!

The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.

KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.

Associate IT Customer Support – UAE Nationals

Experience: 0-2 years of IT support or customer service experience.

Location: Abu Dhabi and required to travel to Dubai 2-3 times in a month as per business requirement

Employment Type: Full-time.

Work Week: Sunday – Thursday

Job Summary:

The Associate IT Customer Support is responsible for providing first-level technical support to end users. This role involves troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.

Key Responsibilities

• Provide technical support to organizations internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under general supervision, assist in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• Complete desktop configuration to end users.
• Delivery and install of desktop assets.
• Provide desktop incident management support.
• Assist in moving users between office locations.
• Build/image/configure PCs for deployment.
• Physical movement of hardware equipment into and out of storerooms and around the office.
• Follow KBR IT processes at all times.
• Follow health & safety regulations at all times.

Required Skills & Qualifications

• Bachelors degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.

Preferred Skills

• Experience in IT Help Desk, Service Desk, or Customer Support roles.
• Knowledge of ITIL processes and best practices.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.

About the Company

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 28,000 people performing diverse, complex and mission critical roles in 34 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.