General Manager - After Sales - Automation & Robotics Business

• General Manager - After Sales
• Reports to Managing Director
• Location Mumbai
• Urgency Immediate
• The Company

Our client is a Mumbai-based automation and robotics company founded in 2005. They are market leaders and serve quick commerce, e-commerce, 3PL, fashion & apparel, F&B, pharma, electronics, renewable energy, and manufacturing.

• Purpose
• Build and run the entire after-sales function as a profitable, service-led business - ensuring uptime, customer satisfaction, and recurring revenue across company's installed base.
• Key Responsibilities :

• PDI: Ensure equipment quality and readiness through Pre-Dispatch Inspection before dispatch and handover.
• AMC : Own the Annual Maintenance Contract business - selling, renewing, and servicing AMCs to maximise coverage and recurring revenue.
• OSS & MAS : Run On-Site Support and Managed/Maintenance Annual Services for customer sites, ensuring SLAs and uptime.
• Rental : Manage the rental equipment fleet (material handling and industrial cleaning) - utilisation, maintenance, and revenue.
• Retrofit : Drive retrofit and upgrade business across the installed base.
• Spares : Own spare-order execution and on-demand spares quotations - fast, accurate fulfilment and quoting.
• Service P&L : Build the service team, processes, and metrics (response time, uptime, AMC penetration, after-sales revenue & margin).

Ideal Candidate

• 12-18 years in after-sales / service for capital equipment, material handling, automation, or industrial machinery.
• Proven P&L or revenue ownership of AMC, spares, service, and/or rental.
• Strong on field-service operations, SLA management, and converting service into recurring revenue.
• Engineering degree preferred.