Customer Care Team Lead (Jaipur Location)

Role & responsibilities

The Tax Support Expert- Team Leader drives customer support function by execution of Care processes & motivating team to serve customer first. Their primary responsibilities include understanding customer expectations and needs, outlining quality standards, and executing Customer Care Processes. The target is to ensure excellent service standards and maintain high customer satisfaction. Has knowledge of commonly-used concepts, practices and procedures within a field. Rely on instructions and pre-established guidelines to perform the functions of the job.

Preferred candidate profile

• Job Title- Tax Support Expert- Team Leader
• Experience- 5 years
• Age- 25-35 Years
• Location- Jaipur
• Department/Function- Customer Care
• Type of position- Full Time

Experience Required:

• Must Have: 3 years Experience in Customer Care Team Managing in Call Centre Environment.
• Experience in Success Matrix parameters of Call Centre.
• Street-smart attitude and highly motivated.
• Strong decision-making skills.
• Excellent Communication Skills
• Customer Centricity o Sharp analytical skills

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