Account Director, Middle East

( 20696 )

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it's our passion.

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

J Ob Summary

Reporting to the Commercial Director – Middle East & Africa, the Account Director – Middle East is responsible for driving commercial performance across a defined portfolio of strategic accounts for Kerzner International's brands, including Atlantis, One&Only, SIRO, and Rare Finds.

Operating within Kerzner's Global Commercial Office (GCO) operating model, the role focuses on end-to-end account ownership, revenue growth, and long-term partner value. The Account Director translates regional and enterprise commercial priorities into clear account strategies, disciplined execution, and measurable commercial outcomes.

The role is execution-led and commercially minded, combining strong account strategy, negotiation capability, and performance discipline. It works in close partnership with GCO colleagues, enterprise teams, and on-property leadership to grow share, optimise mix, and position Kerzner as a preferred luxury hospitality partner.

Key Responsibilities

Account Strategy & Commercial Ownership

• Own and manage a defined portfolio of strategic global, regional, or market accounts in line with regional commercial priorities.
• Develop, implement, and maintain Account Development Plans (ADPs) aligned to enterprise strategy and the regional commercial plan.
• Drive sustainable revenue growth, market share expansion, and business mix optimization, with a strong focus on ADR, suites, villas, and high-value segments.
• Act as the primary commercial lead for assigned accounts, ensuring clear execution against agreed commercial objectives.

Commercial Execution & Revenue Delivery

• Execute agreed commercial strategies through disciplined account-level planning, negotiation, and activation.
• Lead contract negotiations and agreements in line with Kerzner's governance and approval frameworks.
• Manage joint marketing and promotional investments, ensuring initiatives are clearly defined, aligned, and deliver measurable ROI.
• Support the execution of regional and enterprise commercial initiatives through effective account-level delivery.

Partnership & Relationship Management

• Build and maintain strong, senior-level relationships with key partners across travel trade, consortia, leisure, and luxury ecosystems.
• Strengthen Kerzner's position as a preferred partner through value-led engagement, insight-driven discussions, and consistent follow-through.
• Represent Kerzner professionally across client meetings, trade events, familiarisation trips, and industry forums as required.
• Identify, qualify, and develop new strategic account opportunities within the assigned market, aligned with regional growth priorities.

Performance Management & Commercial Discipline

• Monitor account performance, trends, and competitive dynamics to inform actions and priorities.
• Maintain accurate account forecasts and contribute to regional revenue forecasting through regular pipeline reviews.
• Maintain accurate and timely account data, pipelines, and opportunities within enterprise commercial systems (e.g. Salesforce).
• Provide regular commercial updates on assigned accounts, highlighting performance, opportunities, and risks to the Director, Commercial – Middle East & Africa.
• Use data and insight to continuously refine account strategies and improve results.

Collaboration & Ways of Working

• Work closely with Revenue Management, Distribution, Marketing, Digital, and on-property teams to align account execution with pricing, inventory, and brand priorities.
• Partner with GCO colleagues to ensure coordinated market engagement, clear handovers, and consistent ways of working.
• Support assigned account activities for new hotel openings and brand integrations in line with the regional commercial plan and the direction set by the GCO Leader.
• Operate in line with GCO governance, standards, and tools, contributing to transparency and commercial excellence.

• Bachelor's degree in Business, Hospitality, Commercial Management, or a related discipline.
• 5–8+ years experience in sales or commercial roles within luxury hospitality, travel, or a comparable service-led sector.
• Proven experience managing and growing strategic accounts across multiple brands or destinations.
• Strong commercial acumen with demonstrated success in revenue growth, negotiation, and account strategy execution.
• Confident communicator and relationship builder, able to operate credibly with senior partners.
• Strong analytical skills and comfort using data and performance insights to inform actions.
• Experience working within matrixed, regional, or global organisations.
• Fluency in English; additional languages are an advantage, depending on the market.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.