Sales Support Executive

About the role

The Sales Support Specialist plays a critical role in supporting the Commercial team across Saudi Arabia and Levant markets by providing administrative, operational, customer, and cross-functional coordination support. The role serves as a key link between the Front Office (Sales) and Middle Office functions, ensuring smooth execution of customer requests, sales processes, forecasting, pricing, sample management, and customer master data maintenance.

The position requires strong organizational skills, excellent communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment

Key responsibilities

Sales Administration & Customer Support

• Manage customer sample requests, including tracking, follow-up, and feedback collection.
• Coordinate preparation, dispatch, and receipt of samples and cargo packages.
• Support Account Managers (AMs) in creating and updating sales opportunities in Salesforce.
• Maintain accurate customer records and commercial documentation.
• Prepare and organize local sales import documentation, including
• Ingredient lists
• Labelling information
• Product declarations
• Create and maintain stock cards for local sales activities.

Commercial & Project Support

• Provide coverage and administrative support to the sales team during travel, leave, or out-of-office periods.
• Support annual pricing processes, including price uploads and updates.
• Represent the Commercial function in internal cross-functional meetings when required.
• Organize and coordinate team meetings, agendas, and follow-up actions.
• Provide support for commercial projects and other business initiatives as assigned.

Front Office to Middle Office Coordination

• Communicate customer forecasts to Demand Planning teams.
• Update opportunity probabilities and support Sales & Operations Planning (S&OP) processes.
• Maintain service issue logs and monitor status updates.
• Act as a liaison between Commercial teams and Middle Office functions to ensure timely resolution of operational matters.
• Support Finance teams with credit collection activities and customer follow-up.
• Facilitate communication and coordination between Sales, Customer Service, Supply Chain, Finance, Regulatory, and Demand Planning teams.

Lead Management & Customer Master Data

• Take ownership of new lead management processes.
• Create, maintain, and update customer contacts and account information in Salesforce.
• Ensure customer master data accuracy across systems.
• Support CRM data quality initiatives and reporting requirements.

Qualifications and skills

Education

• Bachelor's Degree in Food Engineering, Food Science, Business Administration, or a related discipline.

Experience

• Minimum 2 years of experience in the flavours, ingredients, food ingredients, foodservice, or related FMCG industry preferred.
• Experience supporting sales, customer service, commercial operations, or supply chain functions is advantageous.

Skills & Competencies

• Proficiency in CRM systems (Salesforce preferred).
• Strong knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
• Good understanding of commercial processes, forecasting, pricing, and customer service operations.
• Ability to work with business systems, databases, and digital tools.

Communication & Interpersonal Skills

• Excellent verbal and written communication skills.
• Ability to build effective relationships with customers and internal stakeholders.
• Strong coordination and teamwork capabilities.

Organizational Skills

• Strong planning, prioritization, and multitasking abilities.
• Excellent attention to detail and administrative skills.
• Ability to manage multiple projects and deadlines simultaneously.

Problem Solving

• Ability to identify issues and drive timely resolution.
• Remains calm, focused, and solutions-oriented under pressure.
• Demonstrates proactive thinking and continuous improvement mindset.

Languages

• Fluent English (spoken and written).
• Arabic language skills are highly desirable for the Saudi Arabia and Levant markets.

Key Success Factors

• High customer-service orientation.
• Strong commercial awareness.
• Ability to work independently from a home-office environment.
• Effective cross-functional collaboration.
• Accuracy, responsiveness, and strong execution capabilities.
• Commitment to maintaining high data integrity and process compliance.

This role is ideal for a highly organized commercial support professional who enjoys working across multiple functions and contributing to the success of the sales organization throughout Saudi Arabia and the Levant region.