Ecommerce Manager

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group's current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE ROLE

Key Responsibilities E-Commerce Manager

• Manage and optimise e-commerce platforms to reflect lifestyle brands and drive online sales.
• Ensure accurate, SEO-optimised product listings, smooth order fulfilment, and returns processes.
• Plan and execute digital marketing campaigns across social media, PPC, email, SEO, and SEM.
• Monitor performance using analytics tools to track sales, customer behaviour, and conversion rates.
• Optimise customer journeys and conversion funnels to maximise revenue and ROI.
• Lead social media initiatives to increase engagement and website traffic.
• Collaborate with UX, development, marketing, sales, and revenue teams to align digital strategies.

• Manage relationships with digital agencies, advertising partners, and marketing vendors.
• Stay ahead of digital trends and introduce new tools, features, and innovations.
• Ensure all digital content aligns with brand guidelines and marketing strategy.
• Oversee online customer support standards and response quality.
• Lead the overall e-commerce strategy in line with business objectives.
• Manage Google Maps presence, ReviewPro integrations, and online reputation touchpoints.
• Maintain secure management of digital assets, platforms, and access credentials.

EXPERIENCE & SKILLS

• Bachelor's degree in marketing, Digital Media, Fashion, Hospitality, or related field.
• Experience with Synxis Channel Manager for booking engine optimization preferred.
• Experience in e-commerce platform and digital management within luxury or lifestyle sectors.

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• Proficient in managing GA, Meta, and Google Ads; strong understanding of market trends and consumer behaviour to drive digital strategies.
• Excellent eye for design and aesthetics.
• Exceptional English communication skills, with the ability to effectively represent brands through digital channels.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.