AGM/ Sr Manager - HR - Hotels/ Hospitality

Role Purpose

The Senior Manager / AGM HR Operations & HR Systems will lead the end-to-end HR Operations function, ensuring seamless employee lifecycle management, process excellence, data integrity, HR analytics, and effective administration of SAP SuccessFactors.

The role will drive operational efficiency, governance, automation, compliance, and continuous improvement while delivering a best-in-class employee experience across the organization.

Key Responsibilities

1. Process Excellence & Automation

• Review and redesign HR processes to improve efficiency and employee experience.
• Drive digitization and automation initiatives.
• Develop SOPs, process documentation and governance frameworks.
• Identify opportunities for AI-enabled HR operations and workflow improvements.

2. MIS, HR Analytics & Dashboards

• Design and publish HR dashboards and leadership MIS.
• Generate regular and ad-hoc reports on:
• Headcount
• Attrition
• Hiring
• Diversity
• Leave
• Employee movements
• HR SLAs
• Ensure data accuracy and provide actionable insights for leadership decision-making.
• Develop automated reporting wherever possible.

3. HR Strategy & Employee Lifecycle Management

• Lead end-to-end HR operations across the employee lifecycle, including
• Work with senior stakeholders to drive HR Strategy across the organisation.
• Establish and monitor HR operational SLAs.

4. Compliance & Governance

• Formulate and ensure adherence to HR policies, statutory requirements and internal controls.
• Support internal and external audits.
• Maintain documentation for compliance with labour laws, DPDP requirements and company policies.
• Ensure data privacy and information security standards are followed.

5. Stakeholder Management

• Partner with HR Business Partners, Payroll, Talent Acquisition, L&D, Finance and IT.
• Act as the primary HR contact for senior business stakeholders and leaders.
• Resolve employee queries and escalations within agreed timelines.
• Manage third-party HR operations vendors where applicable.

6. Team Leadership

• Lead and develop the HR team.
• Drive a culture of operational excellence, customer centricity and continuous improvement.

Key Deliverables (KPIs)

• HR Operations SLA adherence
• Employee lifecycle transaction accuracy
• HR data accuracy and integrity
• Timely completion of HR transactions
• Dashboard and MIS accuracy
• HR system uptime and issue resolution
• Employee query turnaround time
• Process automation initiatives delivered
• Audit observations (Nil/Minimal)
• Employee satisfaction with HR Operations

Desired Experience

• 15+ years of HR experience with at least 8 to 10 years in HR Operations.
• MBA in HR
• Experience in Hotels/ Hospitality HR Operations.
• Strong knowledge of employee lifecycle management.
• Experience managing HR analytics and dashboards.