Assistant Vice President (AVP) Banking Process Head (RTA Operations)

Assistant Vice President (AVP) – Banking Process Head (RTA Operations)

Role Overview

The Assistant Vice President (AVP) - Banking Process Head will be responsible for leading and managing end-to-end Banking Operations within the Registrar & Transfer Agent (RTA) function. The role will oversee fund management, transaction processing, reconciliations, payouts, regulatory compliance, operational controls, stakeholder management, and process transformation initiatives. The incumbent will be accountable for driving operational excellence, risk mitigation, customer satisfaction, and business growth while leading a team of approximately 40 members.

Job Title

Assistant Vice President (AVP) - Banking Process Head (RTA Operations)

Reporting To

Operations Unit Head

Team Management

Direct and indirect responsibility for a team of 40 employees

Experience

12 to 18 years of relevant experience in RTA, Mutual Fund Operations, Banking Operations, Financial Services, Custodian Services, or BFSI Operations.

Key Responsibilities

Operational Leadership

• Lead end-to-end RTA banking operations, ensuring seamless execution of investor transactions and banking activities.
• Drive operational efficiency, process standardization, and service excellence across functions.
• Ensure adherence to defined Service Level Agreements (SLAs), Turnaround Time (TAT), and quality standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Manage escalations and ensure timely resolution of operational issues.

Banking Operations Management

• Oversee fund flows, banking transactions, and treasury-related operational activities.
• Manage daily bank reconciliations and exception handling processes.
• Ensure timely processing of investor payouts, redemptions, dividend payments, refunds, and corporate action-related payments.
• Coordinate with banking partners to ensure smooth transaction processing and issue resolution.
• Implement robust controls to maintain transaction accuracy and minimize operational risk.

Regulatory & Compliance Management

• Ensure compliance with SEBI, RBI, AML, KYC, FATCA, and other applicable regulatory requirements.
• Lead internal, external, regulatory, and client audits.
• Review and strengthen operational control frameworks and governance practices.
• Ensure timely closure of audit observations and compliance action items.
• Maintain process documentation and ensure adherence to internal policies.

Stakeholder Management

• Act as the primary point of contact for Asset Management Companies (AMCs), banking partners, auditors, regulators, and internal stakeholders.
• Conduct regular governance and review meetings with key stakeholders.
• Manage client escalations and ensure high levels of customer satisfaction.
• Collaborate with technology, compliance, risk, and business teams to achieve organizational objectives.

Process Transformation & Automation

• Drive digital transformation initiatives to improve operational efficiency and customer experience.
• Identify opportunities for Straight Through Processing (STP), Robotic Process Automation (RPA), workflow automation, and process digitization.
• Lead process re-engineering initiatives and implement industry best practices.
• Utilize data analytics and process metrics to support business decisions and operational improvements.

Team Leadership & Talent Management

• Lead, mentor, and develop a team of managers, team leaders, and operational staff.
• Drive performance management, employee engagement, and succession planning initiatives.
• Identify training needs and facilitate capability-building programs.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.

Risk Management & Controls

• Establish and monitor operational risk management frameworks.
• Strengthen fraud prevention and transaction monitoring controls.
• Identify operational risks and implement mitigation measures.
• Ensure Business Continuity Planning (BCP) and disaster recovery preparedness.
• Monitor key risk indicators and control effectiveness across operations.

MIS & Performance Reporting

• Develop and present operational dashboards and management reports.
• Analyze trends and provide actionable insights to leadership.
• Track and report business performance against SLAs, KPIs, risk metrics, and productivity targets.
• Support strategic planning through data-driven recommendations.

Key Skills & Competencies

Functional Skills

• RTA Operations
• Mutual Fund Operations
• Banking Operations
• Fund Flow Management
• Reconciliation Management
• Payment Processing & Settlements
• Corporate Actions
• Investor Servicing
• AML/KYC Compliance
• Regulatory Compliance (SEBI/RBI)

Leadership Skills

• People Leadership
• Stakeholder Management
• Strategic Thinking
• Decision Making
• Change Management
• Client Management
• Conflict Resolution

Technical Skills

• Process Automation (RPA/STP)
• Workflow Management Systems
• Advanced Excel & MIS Reporting
• Data Analytics
• Banking & Financial Systems
• Operational Risk Management Tools

Educational Qualifications

• Bachelors Degree in Commerce, Finance, Business Administration, Accounting, or related discipline.
• MBA (Finance/Operations) preferred.
• CA, CFA, Six Sigma, Lean, PMP, or relevant industry certifications will be an added advantage.

Key Performance Indicators (KPIs)

• SLA & TAT Adherence
• Transaction Processing Accuracy
• Reconciliation Closure Timeliness
• Audit & Compliance Scores
• Client Satisfaction Metrics
• Operational Risk & Control Effectiveness
• Automation & Process Improvement Benefits
• Team Productivity & Engagement Scores
• Cost Optimization & Efficiency Gains

Preferred Industry Background

Candidates from the following industries will be preferred:

• Registrar & Transfer Agent (RTA)
• Mutual Fund Operations
• Asset Management Companies
• Banking & Financial Services
• Custodian Services
• Capital Markets Operations
• Financial Services Shared Services