Field Service Engineer -Pump

Job Summary

The Service Engineer (Centrifugal Pumps) is responsible for providing technical support, installation, commissioning, maintenance, and troubleshooting of centrifugal pumps and associated systems at customer sites. This role ensures maximum equipment uptime, high operational efficiency, and customer satisfaction.

Key Responsibilities

• Installation & Commissioning: Supervise or perform the installation, alignment, leveling, grouting, and start-up of new centrifugal pumps.
• Maintenance & Repair: Execute preventive and corrective maintenance (breakdown maintenance) on centrifugal pumps, including overhauling, bearing replacement, and mechanical seal replacement, coupling, lube oil system.
• Troubleshooting: Diagnose hydraulic, mechanical, and sealing issues in the field, providing prompt technical solutions to minimize downtime.
• Customer Support & Training: Act as the primary contact on-site, providing training to customers on proper pump operation, basic maintenance, and safety procedures.
• Documentation & Reporting: Maintain accurate service logs, technical reports, and warranty documentation.
• Safety Compliance: Ensure all field activities comply with company Health, Safety, and Environmental (HSE) guidelines.
• Spare Parts Management: Identify required spares, manage inventory, and provide recommendations for critical stock.

• Technical Skills:
• Strong knowledge of centrifugal pumps, motors, and mechanical seals & API seal plans, Lube oil System.
• Proficiency in pump alignment (manual/dial gauge methods).
• Ability to read P&ID (Piping and Instrumentation Diagram) and GA drawings.
• Familiarity with API 610 standards is a plus.

Core Competencies

• Strong troubleshooting skills
• Excellent customer focus and interpersonal communication skills
• Ability to work independently at customer sites

Working Conditions

• Extensive field work with travel to customer sites
• Occasional long hours to address emergency breakdowns
• Occasionally being deputed for a stretch of a month as per project requirement at customer site.