Application Support

Kiya.ai
Department Icon BFSI (Operations & Lending)
Posted: 1 week ago
2-5 years
Chennai
BFSI (Operations & Lending)
work from office
Full Time
Closes 3 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description

  • Hi,
  • We have open position for Application Support L1 - Chennai - Work from Office.
  • JD..
  • Should have at least 2+ years of relevant experience.
  • Relevant Experience Application Support (L1) for a bank with experience of working in 2 similar projects of Internet Banking/ Mobile Banking/ Omni- Channel Digital Banking as L1
  • 1)Perform application deployments and support release activities across environments.
  • 2)Participate in DC-DR drills and ensure readiness of systems during disaster recovery exercises.
  • 3)Monitor applications and infrastructure to ensure smooth operational performance.
  • 4)Perform log analysis to identify errors, performance issues, and system anomalies.
  • 5)Troubleshoot application, database, and environment-related issues at the first level
  • 6)Use UNIX/Linux commands to analyze system behavior, logs, and process status.
  • 7)Execute and validate SQL queries for data verification, issue analysis, and reporting.
  • 8)Investigate incidents and provide initial root cause analysis before escalation.
  • 9. Coordinate with development, infrastructure, and database teams for issue resolution.
  • 10. Maintain deployment, incident, and operational documentation for audit and tracking.
  • 11. Support routine maintenance activities, system health checks, and monitoring tasks.
  • 12. Ensure adherence to operational procedures, SLAs, and support processes.
  • 13. Coordinate with Client representatives.
  • Technical Skills
  • 1. Basic understanding of web applications
  • 2. Knowledge of browsers, network connectivity issues
  • 3. Knowledge of SQL queries
  • 5. Knowledge of UNIX
  • Functional Skills
  • 1. Understanding of KYC / Banking onboarding process
  • 2. Ability to analyze application errors and logs
  • 3. Basic troubleshooting skills
  • 4. Good communication skills.
  • Interested candidates do apply on shruti.kulkarni@kiya.ai

Skills

Application SupportKYCApplicationMobile BankingReportingRoot Cause Analysis

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