Servicenow Administrator

Responsibilities

Direct Responsibilities

• Ably support an expanding and maturing ServiceNow environment.
• Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB.
• Adheres to existing platform governance process for support and maintenance.
• Day to day support and maintenance of the ServiceNow platform.
• Build requested items and task using workflows/flow designer to manage process.
• Resolve ITSM Production support issues in ServiceNow.
• Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's
• Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
• Create reports and dashboards as needed.

Contributing Responsibilities

• Training, Mentoring and Coaching user community on the Use of ServiceNow.
• Monitor Health, usage and overall compliance of ServiceNow and its applications

Technical & Behavioral Competencies

• Good Knowledge and experience of the Service Now Solution and applications,
• Ability to anticipate business/strategic evolution.
• Ability to manage/facilitate a meeting, seminar, committee, training.

Specific Qualifications:

• 2-4 years of experience as a ServiceNow Administrator.
• Certified System Administrator (CSA) RecommendedDear Candidates,

We are hiring Servicenow administrator for our Investment banking client in Mumbai.

CSA certification would be preferred.

If anyone is looking for a change , please share your resumes to ashwini.shetty@kiya.ai