Support Analyst 2

Hi All,

Urgently hiring for Application production support for one of our leading Investment Banking client in Mumbai location.

This is for L2 Support only

Location : Mumbai

Experience level : 5 - 7 years

Looking for capital market domain exp only.

Direct Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

Analyzing/documenting problems, recommending solutions, & initiating corrective action

• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

• Hands on knowledge in SQL/Oracle /Unix
• Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
• Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
• Knowledge on ITIL process

If anyone is interested , please share your resumes to ashwini.shetty@kiya.ai