Administration Manager

Key Responsibilities

1. Corporate Travel & Mobility

• Manage end-to-end corporate travel arrangements, including air travel, hotels, ground transportation and related services across India, USA and Philippines offices
• Negotiate corporate rates with airlines, hotels, travel partners and other service providers.
• Manage executive/VIP travel requirements with a high level of service and responsiveness.
• Monitor travel spend and identify opportunities for consolidation and cost savings.
• Ensure adherence to company travel policies and approval processes.
• Manage last minute travel requests/Cancellation/Modifications

2. Vendor Management

• Manage key vendors across travel, hotels, mobility, facilities and employee services.
• Monitor vendor performance against agreed SLAs, cost, quality and service standards.
• Resolve service escalations and ensure timely closure of issues.
• Conduct periodic commercial and performance reviews with key vendors.

3. Administration & Employee Services

• Coordinate administrative and workplace support services across company locations.
• Work closely with Facilities, HR, Finance, IT and business teams to ensure seamless employee services.
• Support employee transportation, corporate events, meetings and other operational requirements.
• Identify opportunities to standardize and improve administrative processes.

4. Cost Management & Governance

• Support annual budgeting and forecasting for travel, and procurement-related spend.
• Regularly review actual spend against budget and identify optimization opportunities.
• Maintain appropriate documentation, approvals and procurement controls.
• Develop MIS/dashboards covering spend, savings, vendor performance and key operational metrics.

5. Process Improvement & Technology

• Identify opportunities for digitization and automation across travel, and employee services.
• Support implementation and adoption of travel, expense, and related technology platforms.
• Simplify workflows while strengthening policy compliance and controls.

Key Skills & Competencies

• Corporate Travel & Expense Management
• Administration & Employee Services
• Strategic Sourcing & Procurement
• Vendor Negotiation & Governance
• Budgeting & Cost Optimization
• Contract & SLA Management
• Travel Policy & Compliance
• MIS and Management Reporting
• Process Improvement & Automation
• Stakeholder Management
• Escalation Management
• Strong commercial and negotiation skills

Education & Experience

• Graduate degree from a recognized university.
• 8-12 years of relevant experience in Corporate Administration, Travel, Procurement, Employee Services or a combination of these areas.
• Experience in ITES/BPO, Global Business Services, shared services or a multi-location corporate environment would be preferred.
• Strong experience dealing with travel partners, hotels, facility/service vendors and indirect procurement suppliers.
• Experience managing multiple internal stakeholders and vendors simultaneously.

Preferred Candidate Profile

A hands-on professional who combines strong operational execution with commercial thinking. The person should be comfortable negotiating with vendors, challenging costs, managing senior stakeholder requirements and personally driving issues through to closure rather than operating only at a strategic level.

Key Success Measures

• Cost savings and cost avoidance
• Competitive vendor commercials
• Travel and procurement policy compliance
• Vendor SLA performance
• Employee/stakeholder satisfaction
• Budget adherence
• Reduction in ad hoc/unplanned expenditure
• Improved process efficiency and automation