Field Services Engineer

Field Service Engineer

Experience: 3 to 7 years

Major Objective/ Role of Position:

Post tender activity i.e. follows up & discussion with Stores, Finance and Technical officials of Indian Railway

Main Tasks:

• 1. Installation, commissioning & testing of supplies.
• 2. Preparing joint inspection report & Inspection check sheet.
• 3. Onsite warranty repair & testing of DV & other KB products.
• 4. Communicate with customer for MA/DP.
• 5. Payment collection.
• 6. Submission of SD money.
• 7. Timely execution of PO.
• 8. Submission of BQ to generate the spare business.

Professional Competency Required:

• 1. Familiarity with Railway product / business
• 2. Good working knowledge on MS office tools especially Excel & Power Point
• Handling of AMC proposal, PO & Invoice.

Social Competency Required:

• 1. Customer Orientation – Understand Customer need & respond well in time with the status & progress update
• 2. Good communication skills – Comprehends properly & present information in logical manner with the focus on key issues
• 3. Proper presentation & etiquettes
• 4. Good negotiation skills
• 5. Good Interpersonal skills
• 6. Reliability – Excellence in Planning & Execution for performance
• 7. Good analytical ability – Comprehends data, use advanced tools for analysis & concludes for definite action